Your floor is running on tribal knowledge.
I've spent more than 20 years fixing that — in warehouses, manufacturing plants, and 3PLs across the country. OpsFluency is how I do it now.
- >20 years of operations experience
- >99% order accuracy across multiple facilities
- Zero lost-time incidents, every site
Three ways to work together
Operations Consulting
Workflow assessment, SOP development, process improvement, team alignment. On-site or remote. I look at your operation the way I looked at every facility I've managed — with fresh eyes and a floor perspective.
Project-based or monthly retainer.
Platform Setup
Full implementation of the OpsFluency platform. SOP import, company glossary setup, bilingual publishing, QR code installation, manager training. Done right the first time, by the person who built it.
One-time setup fee + platform subscription.
Custom Tools
Some operational problems don't have an off-the-shelf answer. I build purpose-built applications for specific workflows and compliance requirements. Scoped per project.
Discovery call → proposal → build.
Not sure which fits? That's what the first call is for.
Talk to Rob>20 years. Four operations built from scratch. Zero lost-time incidents.
I'm Rob Ramos. I started on the floor and worked my way to Director of Operations across three sites simultaneously — Nevada, Oklahoma, and Pennsylvania. I've launched facilities from lease signing to first product in market in under 120 days. I've sustained >99% order accuracy. I've led ISO 9001 and cGMP audits with zero non-conformances.
I went back to the floor by choice. Not because I couldn't get a Director role — because that's where the real problems are. When I was managing a team where 60% of the workers spoke Spanish and every SOP was in English, the tools I needed didn't exist. I built them. That's OpsFluency.
- Operations experience
- >20 yrs
- Cold-start facility builds
- 4
- Order accuracy
- >99%
- Lost-time incidents
- 0
Outstanding Contributor Award, 2016 — presented by CEO
"My Spanish-speaking workers keep making the same mistakes. I don't think they're reading the instructions."
They're not. The instructions are in English.
"I've rewritten this SOP three times. Nobody uses it."
That's a delivery problem, not a content problem. The SOP needs to reach the worker at the machine, in their language, without a supervisor standing there.
"We had an OSHA near-miss. I need proof workers are reading the safety procedures — not just attending the training."
A sign-in sheet is not proof of comprehension. I can show you what is.
"Turnover in the first 60 days is killing us and I don't know why."
Workers don't quit for fifty cents more per hour. They quit because they feel incompetent. That's fixable.
The tools I use with every client
Built because they didn't exist. Used in every engagement.
OpsFluency Platform
Bilingual SOP delivery, QR codes mounted at the machines, company glossary that gets smarter with every document, and OSHA-compliant comprehension records. Flat rate per facility — not per seat.
Try it free for 14 daysMore tools coming.
Every operational problem I work on becomes a candidate for the next tool. If you have a specific workflow problem, let's talk about whether a custom build makes sense.
Let's talk about your operation.
If you're reading this, you probably have a floor that's running harder than it needs to. Maybe it's a bilingual workforce and English-only SOPs. Maybe it's turnover you can't explain. Maybe it's an OSHA compliance gap you discovered after the near-miss.
I've seen all of it. I can help.
No pitch deck. No sales cycle. One conversation about your operation.